Refund Policy

We believe in providing quality products and excellent customer service. We recognize that occasionally a product may have factory defects, become damaged during shipping, or be incorrectly fulfilled. If for any reason you are not satisfied with your purchase when it arrives, please contact us promptly with your concern by emailing store@paperphoenixbooks.com and we would be glad to review your situation.

Any request must be made within two weeks of initial shipment delivery. We reserve the right to determine what we can or will offer (e.g., exchange, refund, return, etc.).

Elective Returns for Refund

You may select to return—at your own expense—any undamaged, correctly delivered item for a full refund of the product cost. Please email store@paperphoenixbooks.com to let us know you would like to return your order within two weeks of product delivery.

Elective Exchanges

You may choose to return—at your own expense—any undamaged, correctly delivered item to our location for exchange to an equivalent product (e.g., wrong size t-shirt ordered). Please email store@paperphoenixbooks.com to let us know you would like to exchange your order within two weeks of product delivery. Elective exchanges are subject to product availability and Paper Phoenix, LLC is not responsible for shipping costs.

All voluntary returns or exchanges must be received at our location within 30 days of your original request. After that timeframe your request will be closed and a return or exchange will not be possible.

Digital Products

Digital products—ebooks, audiobooks, any other downloadable file, or any redemption code not fully controlled by Paper Phoenix, LLC—cannot be returned, and thus are not eligible for a refund. Any purchase bundling both digital and physical products may be eligible for partial refunds in some situations. Please email store@paperphoenixbooks.com to discus options if you need to cancel a pending order or wish to open an elective return or exchange.

Involuntary Returns

If we receive a returned package, we will reach out to you to confirm your address for reshipment. We will send a follow-up email after one week, and if we do not hear back within seven days of our follow-up email your order will be refunded (not including shipping) and placed back in inventory.

 

_{Last Updated 19 July 2024}